Our Counseling Team
Meet our Counseling Team
All of the clinicians at CONCERN EAP are highly-qualified, broadly experienced professionals. Each hold at least a master’s degree and are Licensed Professional Counselors (LPC) or Licensed Clinical Social Workers (LCSW) trained in the Mitchell Model of providing clinical incident stress debriefings. Our staff includes substance abuse professionals under the U.S. Department of Transportation, licensed alcohol and drug abuse counselors and a certified employee assistance professional.
Kim Byars, LCSW, EAP Counselor
Kim Byars is a Licensed Clinical Social Worker with more than 25 years of experience in behavioral health, offering expertise in counseling, clinical supervision and agency leadership. She earned her master’s degree in Social Work from the University of Tennessee and has since dedicated her career to supporting individuals across a range of settings. Kim has worked extensively in victim services and community mental health. Her practice includes working with adults at various stages of life as well as children and youth who have experienced trauma. Kim is passionate about helping clients navigate challenges and find meaningful solutions to improve their well-being.
Licensed in Tennessee
Jasmine Dean, LCSW, PRN Counselor/Trainer
Jasmine Dean is a Licensed Clinical Social Worker with more than ten years of experience in healthcare, crisis intervention, corrections and community mental health. She has supported individuals navigating life transitions, stress, burnout, crisis, anxiety, workplace challenges and emotional wellness concerns. Jasmine earned both her bachelor's and master's degrees in Social Work from Grambling State University. She is passionate about helping individuals feel supported and empowered with practical tools to manage personal and professional stressors. Her approach is compassionate, collaborative and solution-focused, creating a non-judgmental space for clients to process openly and build resilience.
Licensed in Tennessee, Louisiana, Ohio, Colorado, Maryland, and New Jersey
Destinie Jones, LCSW, EAP Counselor
Destinie Jones is a Licensed Clinical Social Worker with more than 15 years of experience. She holds a master’s degree from the University of Tennessee and has worked across diverse clinical settings. Destinie supports adults, children and families using person-centered, solution-focused and trauma-informed approaches. Her style is warm, collaborative and grounded in the belief that every person has the capacity for healing and positive change. Her extensive background in trauma work continues to shape her practice and deepens her commitment to creating safe, supportive spaces for clients of all ages.
Licensed in Tennessee
Linda Jones, LCSW, EAP Counselor
Linda Jones received a bachelor's degree in Psychology from Lake Forest College in Lake Forest, IL and a master's degree in Social Work from the University of Tennessee. She is a Licensed Clinical Social Worker and joined the CONCERN EAP staff in 2009. Jones has worked in outpatient as well as inpatient psychiatric settings over the course of her counseling career. She is also certified as a Substance Abuse Professional. While most of her professional experience has been with adults, she also has experience with children and teenagers.
Licensed in Mississippi and Tennessee
Tamara Jones, LCSW, PRN EAP Counselor
Tamara Jones is a Licensed Clinical Social Worker with more than 20 years of experience. She earned her Bachelor of Social Work from Mississippi State University and her Master of Social Work from the University of Alabama with a concentration in Health Care. She helps individuals navigate stress, burnout, anxiety, grief, relationship concerns, workplace conflict and major life transitions. Tamara’s approach is warm, practical and solution-focused. She creates a safe, confidential space where individuals can speak openly, gain clarity and develop coping strategies they can begin using right away to regain balance and move forward with confidence.
Licensed in Tennessee and Ohio
Teresa Maxwell, LCSW, EAP Affiliate Counselor
Teresa Maxwell is a Licensed Clinical Social Worker. She attended Tulane University's dual-degree program and received her master's degree in Social Work and Public Health in 1997. She also completed a year-long post-master's fellowship in Infant Mental Health at the Louisiana State University's Department of Psychiatry in 2003. She worked for the first eight years of her career in outpatient behavioral mental health. Teresa then turned to medical social work where she worked in the dialysis field for ten years. Just prior to joining CONCERN, Teresa was employed at an intensive outpatient program working with women exhibiting eating disorders. Teresa started her career working for Baptist Memorial Health Care in the business office when she was only 17 years old.
Licensed in Florida, Mississippi and Tennessee. Virtual Sessions Only.
NOT ACCEPTING NEW CLIENTS AT THIS TIME
Shunda McCoy, EdD, LCSW, Part-Time EAP Counselor
Shunda McCoy is a Licensed Master Social Worker, Licensed School Social Worker and has a Doctorate in Counseling Education and Supervision. She completed her undergraduate degree with a Bachelor of Social Work from Delta State University in 2000. She completed her Master in Social Work from University of Tennessee Health Science Center in 2006. She obtained a Doctorate in Counseling Education Supervision in 2015 from Argosy University in Nashville, TN. Shunda has worked in community mental health outpatient, mental health crisis response as a mobile crisis responder, adult, child and adolescent inpatient, adjunct professor for University Tennessee Martin and as a school social worker for schools in rural West Tennessee. She enjoys working with children and teens helping develop their emotional intelligence and social emotional learning skills.
Licensed in Tennessee. Virtual Sessions Only.
Melani Robles, LPC, EAP Counselor
Melani Robles received a bachelor's degree in Christian Studies with an emphasis in counseling from Ouachita Baptist University in Arkadelphia, AR and a master's degree in Clinical Mental Health from Henderson State University. She is a Licensed Professional Counselor and joined the CONCERN EAP staff in December of 2020. Robles has worked as an outpatient counselor in the outpatient setting over the course of her counseling career. While most of her professional experience has been with children and adolescents, she also has experience with the adults and families.
Licensed in Arkansas and Mississippi
Cynthia Wells, LPC, EAP Counselor
Cynthia Wells is a licensed professional counselor. She earned her bachelor’s degree in Sociology from LeMoyne-Owen College and her master’s degree in Mental Health Counseling from Capella University. She has worked for more than 20 years in social services in inpatient and outpatient settings. She began her career as a case worker in 1995, and started counseling in 2017. During her career serving the community, she addressed many issues including but not limited to alcohol/drugs, depression, psychosis and anxiety. She has experience counseling experience with groups, individuals, couples and families.
Licensed in Tennessee
Brandon B. Williams, LCSW, PRN EAP Counselor
Brandon Williams is a Licensed Clinical Social Worker. He attended The University of Memphis for his bachelor's and master's in Social Work in 2015. Brandon has worked in public health and mental health for the last ten years at various agencies in Memphis, TN. Prior to joining Concern, Brandon was employed at a behavioral health hospital where he worked with a variety of client populations. Brandon’s practice experience has been working with adults, adolescents, geriatric populations and families. Brandon has done group work and individual work with children and adults.
Licensed in Mississippi and Tennessee. Virtual Sessions Only.
Priscilla Williams, LPC Trainer/EAP Counselor
Priscilla Williams is a Licensed Professional Counselor (LPC) and Certified Traumatologist (CT) under Green Cross Academy of Traumatology. She is Board Certified. Williams has completed training in TF-CBT, the HEART Model, EMDR Level 1 and Attachment, Regulation and Competency (ARC). She has received training in Motivational Interviewing and Child-Parent Psychotherapy for children 0-5 years old. Williams joined the CONCERN staff in 2021. She earned an MBA from the University of Phoenix and a Master in Counseling from Regent University in Virginia Beach, VA. Williams' background also includes training and presentations on a variety of topics for organizations and Corporations. Since then, Williams has provided outpatient counseling to groups, individuals and couples. Although she has spent the past three years counseling children 6-18 years old and their families in a community mental health outpatient setting, she also has experience with adults. Williams is passionate about issues connected with traumatic injury, helping individuals heal from the negative effects of traumatic events.
Licensed in Tennessee
Client Services Team
Linda Burns, Office Manager
Linda Burns is a lifelong member of the Memphis community who has served at Concern EAP since 2009. As office manager, she provides operational oversight, administrative leadership and reporting support. Linda is trained in mental health first aid and completes annual crisis intervention training to ensure appropriate triage, escalation and coordination in urgent situations. Her combined administrative expertise and crisis response preparedness supports safe and efficient service delivery.
Jay Brookins, Customer Service and Marketing Liaison
Jay Brookins has more than a decade of experience in customer service, office coordination and marketing support. In her role as customer service and marketing liaison, she serves as a primary point of contact for employees and organizational partners, ensuring responsive communication and seamless access to services. Jay actively supports outreach initiatives and strengthens employer relationships through engagement efforts and educational promotion. She is trained in mental health first aid and participates in annual crisis intervention training, equipping her to recognize behavioral health concerns, facilitate warm handoffs to licensed clinicians and respond appropriately to urgent situations.
Albretta Solero, Coordinator
Albretta Solero has more than 30 years of experience in office administration, project coordination and operational support. Albretta supports scheduling coordination, intake processing and workflow management to ensure efficient daily operations. She is trained in mental health first aid and completes annual crisis intervention training, enabling her to assist with appropriate triage procedures and facilitate warm transfers to licensed clinical staff when needed. She has developed expertise in organizational systems, compliance processes and administrative efficiency.