Training Classes

CONCERN EAP offers a full curriculum of instructive, professional training classes for employees and managers designed to educate and inform on a number of issues pertaining to mental health, workplace behavior, time management, communication in the workplace, dealing with stress, conflict resolution, personal fitness and much more.

Employee Development

These courses are designed to build fundamental skills and encourage positive behaviors in the workplace.

Change Management

This course is designed to teach managers how to help those they supervise deal with change. It will help managers develop a case for change, learn how to communicate that the change is happening, and show ways to encourage acceptance of the change. (Similar to the Dynamics of Change Management)

Communication

Learn about the impact of both verbal and nonverbal communication. Gain insight into how the culture of the organization or departments within the organization can either promote an open, trusting environment for interaction and feedback or it can shutdown channels of communication and cause distrust among workers. Overall, you will learn about effective ways to communicate. (Similar to Communication 101 and Communication Skills for the Workplace.)

Competing Demands

This training focuses on helping you learn how to prioritize. You will learn how to either know what matters most or find ways to ask in order to meet the demands that have been placed upon you.

Conflict Management

This course will help you to understand the fundamental concepts and meaning of conflict, resolution & conflict resolution. You will learn about the different types of conflict as well as acquire specific tactical approaches to deal with conflict situations.

Customer Service

Learn to create a positive impression with customers by being patient and positive.

Learn about the T.R.E.A.T. method, and about using reflective and empathic listening skills. Also, learn about some of the barriers to using good customer service.

Downsizing Impacts

This training focuses on the way employee motivation may be disrupted and ways to counter that. Learn how to handle an increase in political behaviors, anger, fear - which can likely have a negative impact on the quality of customer service - and ways to avoid it. Plus, you will learn how to address the increased uncertainty among remaining workers and how to reassure them. (Similar to the Dynamics of Change Management and Thriving in a Changing Workplace)

Difficult Behaviors

Learn how to manage difficult behaviors and personalities within the work place. Gain an understanding about the limits of what you can and cannot control. Find out about some key strategies to maintain a healthy and happy work environment.

Diversity & Inclusion

In this training session you will learn about what diversity is and what are some barriers to understanding diversity. You will explore the role of unconscious bias when it comes to diversity and inclusion. The session explores the dimensions of diversity, the attitudes they spawn, and the infinite ways people are different and how to value those differences, as well as taking time to explore how who we are impacts the way we feel about and treat others in the workplace.

Peer Coaching

Learn how to use peer coaching to expand, refine, and build new skills. Learn to embrace this way of sharing ideas and providing feedback among colleagues and co-workers to help solve problems in the workplace.

Performance Strategies

This training is designed to help individuals learn how to get the best out of their employees. It focuses on ways to build upon a person’s ability, boost their motivation and increase the opportunities that are available to them.

Team Dynamics

Every team has positives and negatives. This training helps you to learn about the make-up of your team and enable you to see the things that you do well, plus areas where you can improve. This training is designed for small groups, ideally 5 to 7 people.

Time Management

Time is finite. We all have the same amount of hours each day. You can’t store time, borrow it, or save it for later use. You can only decide how to allocate it. This training provides you with more insight into some of the strategies you can use to make the most of your time each day and the things you can do to maximize your time and feel pleased with what you have accomplished. (Similar to Maximizing Your Day, Managing Multiple Priorities at Work & somewhat like Work-Life Balance)

Workplace Values & Ethics

Each individual company should make its values and ethics known almost immediately (i.e., during the interview process) and, after hiring an employee, continuously sustain it in all human resources and management practices. In many businesses, no matter what the level of performance for an employee, the “how” is equally if not more important. This training is tailored to fit the workplace values and ethics for your company and serves to reinforce and remind employees about what they should already know.

Workplace Etiquette

You do not get to pick your co-workers or your customers under most circumstances. However, you do need to learn how to be respectful and courteous in the workplace regardless of how you feel about a person. This training will provide tools to help you maintain workplace etiquette even during difficult work situations.

Workplace Humor

Humor or jokes can sometimes lead to hurt feelings and misunderstandings in many workplace settings. However, humor when done correctly can truly bring a lot of positives to the workplace. This training will share some of the benefits of having tasteful humor in the workplace and how to refrain from using inappropriate humor. (Similar to Lightening your Life with Laughter.)

Workplace Stress

Job stress can be all-consuming — but it doesn't have to be. This training helps you address your triggers, keep perspective and know when to seek help. (Similar to Stress Management, Workplace Humor and Work-life Balance.)

EAP risk management

These courses are designed around issues that need to be addressed on a regular basis in the workplace to promote a safe and healthy work environment.

Addressing Substance Abuse at Work

This training will provide information on how substance abuse can negatively impact the workplace along, as well as bring about harmful consequences to the abuser’s life. It will explain the progression from use to abuse and ultimately addiction. The training provides information on the help that is available for the employee and anyone in their household. (Similar to Drug Free Workplace-Employee Workshop and Opioid Awareness)

Domestic Violence Awareness for Individuals

During this training session workers learn facts related to domestic violence on a national, state and local level. They will learn about the types of abuse as well as the cycle of violence. Finally, the training discusses the ways in which individuals can get help.

Domestic Violence Awareness for Managers

This training helps managers be better equipped to provide information and resources to workers that are impacted by domestic violence. Whether they are the victim, perpetrator, or the friend or family member of someone impacted by domestic violence, this training will help them recognize the signs and symptoms of abuse as well as other important factors.

Diversity in the Workplace – Employee Workshop

This session helps workers learn how to grow and be successful in a diverse work environment. It will encourage cooperation and teamwork. The training helps workers realize that we are more alike than different and helps them to build upon the similarities and minimize the differences.

Diversity in the Workplace – Manager/Supervisor Workshop

This session helps managers/supervisors be more aware of how the lens through which people view a situation can be impacted by cultural and racial differences. It will provide scenario driven exercises and activities to reinforce the learning experience.

Drug-Free Workplace – Employee Workshop

This training explains your companies Drug Free Workplace policy in plain language. It educates employees on how substance abuse can impact the workplace along with the other negative consequences related to abusing drugs in their personal life. The training provides information on help that is available for the employee and anyone in their household. (Similar to Drug Free Workplace-Employee Workshop)

Drug-Free Workplace – Manager/Supervisor Workshop

This session helps managers/supervisors be able to learn more about how to handle issues like reasonable suspicion, return to duty, and other situations that stem from possible substance abuse issues at work. It provides scenario-driven exercises and activities to reinforce the learning experience.

Opioid Awareness

The focus of this training session is to inform workers about the opioid crisis in America. It discusses the misuse, abuse and diversion of opioids. The session provides information on the types of drugs that are abused, as well as the different methods used to acquire the drugs. Workers learn about the impact that this issue has on individuals, families and companies.

Respectful Workplace – Employee Workshop

Respect is the key word for the information provided in this training session. All workers need to learn how to be respectful and courteous in the workplace, regardless of how they feel about an individual. This training will provide essential keys to help workers be respectful under the most difficult circumstances.

Respectful Workplace – Manager/Supervisor Workshop

This training provides managers/supervisors with more insight and information about ways to maintain a respectful work setting. The training not only looks at the role of the worker, but how the supervisor can either be a part of the problem or part of the solution.

Workplace Violence Prevention – Employee Workshop

This training defines workplace violence and discusses some of the different types of workplace violence. The training provides actual examples of workplace violence along with some statistics. It discusses risk factors and other information that will be helpful when trying to avoid violence in the workplace.

Workplace Violence Prevention – Manager/Supervisor Workshop

During this training session managers/supervisors will learn the proper way to define workplace violence and discuss some of the different types of workplace violence. The training uses scenarios and activities to help enhance managers’ understanding of workplace violence. They will also be given statistics and some of the risk factors related to workplace violence to help with prevention.

Workplace Harassment Prevention – Employee Workshop

This training provides employees with a definition of harassment. Every employee will learn that they have a right to work in a respectful environment. Employees will know the different types of harassment and understand what to do when harassment occurs.

Workplace Harassment Prevention – Manager/Supervisor Workshop

Leaders within your organization must be prepared to take action if allegations of sexual (and other forms of) harassment are brought forward. Just as important, they must clearly understand how to address and prevent workplace conditions that may be conducive to sexual harassment. This training will increase sensitivity and understanding of sexual harassment along and demonstrate how to be proactive in preventing sexual harassment.

Enhancing the Work/Life Balance

These courses are designed to address issues that can improve your overall life at home and at work.

Dealing with the Elephant in the Room

We all know there are conversations that should happen, but most of the time do not. The elephant represents a major problem or controversial issue that is obviously present but avoided as a subject for discussion because it is more comfortable to do so. This training addresses the many reasons why these conversations never happen, as well as provide ways to make it easier to confront delicate or controversial issues.

Effective ways to communicate with your children

Many parents struggle when it comes to talking with their children. Parents with teens may even feel like they are speaking different languages. In this session we’ll discuss how to create a comfortable climate for parent/child communication, and review the basic rules, do’s, don’ts and best practices so you and your child can communicate better.

From Negative Being to Positive You

This training focuses on how having a positive mindset/attitude can make all the difference in the world. It shares how it can improve your personal and professional life. (Similar to Power of Positive Thinking)

Maximizing Your Day

Some days you feel as if you’ve done most of what you need to do, and other days you feel as if you didn’t do any of the things that matter. This training will help you learn how to maximize your time and feel pleased with what you have accomplished day in and day out. (Similar to Time Management, Managing Multiple Priorities at Work & somewhat like Work-Life Balance)

Overcoming/Avoiding Burnout

In today’s work environment, many of us feel pressured to work faster, harder and longer hours. It’s easy to allow our jobs to take over our lives. For many, this can lead to burnout, resulting in decreased productivity and dissatisfaction, among other things. This session examines the causes of burnout, as well as potential remedies. Overall, the training provides ideas to decrease the likelihood of experiencing burnout.

Staying Strong and Resilient

This training session explores the personal characteristics associated with being able to positively cope with unexpected challenges. The concepts of ‘stress hardiness’ and ‘staying strong’ are discussed. The training defines what it means to be resilient in the workplace, explores the relationship between resiliency, stress and overall health, and shares tips on how to become more stress hardy.

Family Matters

These courses are designed to address some of the more common issues that families deal with on a regular basis.

Blended Family Challenges

Developing happy and harmonious relationships in any family comes with its challenges, but blending two different families has its own particular bumps and bright spots. It can take several years, or more, for stepfamilies to find a groove that is comfortable for everyone. This training provided seven tips to help overcome some of the challenges that blended families face.

Bullying of all kinds

In this class, parents begin by looking at current statistics about bullying to understand what bullying is. We’ll discuss how to know if your child is a bully or being bullied. Participants learn family risk factors that can influence bullying. We’ll also cover cyberbullying.

Care Giving

Nearly one out of three Americans is providing care for a family member. This training covers the issues of self-care, how to assess your family needs and how to maintain balance in your life. We also discuss common emotions caregivers may experience and discuss special situations of caregiving.

Children and Divorce

This session discusses the many issues that can affect children in a divorce, including how to tell your children, reassuring them, and how to deal with self-blame. We’ll look at kids’ basic needs at this time, how to achieve continuity while living in multiple homes and helping children communicate.

Children and Stress

Stress can impact children at a very young age. Children should have a happy and balanced childhood. This session will outline the causes and signs of stress for children and provide information on what parents should look for and address. The training will discuss the symptoms of stress in children and techniques that will help children on an everyday basis.

Creating Work-Life Balance

This training is designed to help individuals feel empowered to bring balance to their life. It helps individuals be aware of how they are spending their time and make adjustments to improve any areas that may be out of balance. (Similar to Work-life Balance, Time Management, Maximizing Your Day, Stress Management and Self-Care)

Dealing with Grief and Loss

Loss is a constant in life. Employees are often left alone to deal with loss, feeling isolated and unsupported in the work environment. This training will look at various types of loss, identify what co-workers can expect after a loss, explore the grief process and provide guidelines for appropriate support.

Elder Care 101

One of the greatest challenges we can face is taking care of an elderly parent or relative. It’s hard to know where to start looking for information about living arrangements, caregiving, and the legal and financial issues of eldercare. Whether you’re looking ahead to the future or are involved in caregiving right now, this training will provide insightful information.

Fallout from Divorce or Separation

Separation and divorce are difficult processes to go through for any adult, and it is even more difficult for a child. It can be stressful, upsetting, confusing and hard to deal with in general. The effects of divorce can be seen in different ways, depending on the family. This training provides a few tools to help mitigate the damages upon all involved.

Handling a Family Crisis

For those who may be going through a family crisis or simply want to prepare, this class covers managing expectations and guilt. Learn how to cope with family challenges and what to expect during times of life transitions.

Internet Information for Parents

This training looks at the realities of the Internet as well as the benefits. We’ll discuss the importance of learning the language of the Internet and how to identify concerns and risk. Participants will learn strategies to increase safety online with instant messaging, social networking and chat rooms.

Learning to say ‘No’

People often agonize over saying "No" to others (including their children) about things they are pressured into doing that they don't really want to do. This is often because they prefer to take the easy route against their better judgment and say a reluctant and embittered "Yes." The solution to saying "No" without feeling bad lies in handling the situation skillfully and assertively, which is the focus of this training session.

Parenting 101

Parenting is the process of promoting and supporting the physical, emotional, social and intellectual development of a child from infancy to adulthood and sometimes beyond. That’s a big responsibility! If you take it slow and put in the effort, you can raise your child to be a well-rounded, healthy adult. To help you along the way, this training provides some recommendations on parenting your child at different ages and stages of life. (Similar to Parenting Strategies and Single Parenting)

Parenting Strategies

This training discusses different parenting styles and strategies. Most of the information is geared towards parents raising younger children but it does provide some insight into how your choices can possibly impact your children as they get older. (Similar to Parenting 101 and Single Parenting)

Single Parenting

Most single parents have a lot on their plate. Not only are they the sole provider in the household they are tasked with the monumental job of parenting. It’s often tough for two parents to manage, and it’s even harder to be a solo act. This training will provide some tips on how to balance it all in a healthy and hopeful manner. (Similar to Parenting 101 and Parenting Strategies)

Surviving Financial Stress

Unfortunately financial stress is something that a lot of employees deal with from time to time. If it is not dealt with it can spill over into work performance. By examining the stressors, participants will begin to take charge of financial aspects of their lives and learn the causes and triggers of financial stress.

Surviving and Thriving Through Divorce

This session provides helpful and practical information for those experiencing all stages of a divorce or separation. The training also provides useful coping skills and tips for surviving the emotional toll of divorce or separation.

The Sandwich Generation

Most employees today will face having to take care of an elderly relative while they’re still taking care of their own families. This is known as the “sandwich generation.” This training will discuss how to collect information, communicate with compassion, be proactive and respectful, and cope with the issues that sandwich generation people must face.

General Health and Wellness

These courses are designed to address general life-skills and promote overall well-being.

Anxiety Disorders

Fears and anxieties are made up of thoughts that are based upon either personal experiences or irrational beliefs. What we tell ourselves is the major driving force behind anxiety. This training helps workers be more aware of the things that they tell themselves and how to use positive self-talk to reduce and ultimately eliminate their anxiety.

Assertiveness

This training will cover how to be assertive but not aggressive when communicating your wants and needs. There are several keys to assertive communication and this training will provide tips and share some of the obstacles involved in the process.

Building Healthy Relationships

Healthy relationships are ones that bring out the best in you. Even though no relationship is perfect, healthy relationships make you feel good almost all of the time and generally bring you up and not down. This training will share some of the characteristics and behaviors typically associated with a healthy relationship. (Similar to Relationships 101)

Caregiver concerns

We all want to be safe and enjoy the best life possible as we age. For that to happen, both caregivers and seniors need to be informed about some basic concerns. This training discusses safety procedures along with resources and tips that seniors and caregivers can use to address the concerns as they arise.

Depression

This training focuses on depression and its effects on your life, professionally and personally. We’ll discuss the signs, causes and ways to cope and get help.

Five Buckets Principle

This training teaches you about the Five Buckets Principle of identifying priorities in life. It will help you obtain the tools to make choices on prioritizing what is and should be most important to you. It will also help in managing your expectations while thinking about the big picture. (Similar to Time Management, Maximizing Your Day, Stress Management and Self-Care)

Financial Wellness

Financial wellness typically involves the process of learning how to successfully manage our finances. Our relationship with money can impact so many other areas of our lives. And this training session shares ways to ensure you have a healthy relationship with your finances.

Goal Setting

Goal setting unleashes the hope of opportunity and the power of action. This training will help workers consider the obstacles to goal setting and the ways to effectively set goals. We will also consider the benefits of goal setting and some ways to help get positive outcomes from the process.

Happiness

This training shares about the seven keys things that you can address in order to be happy with your life. The session also reinforces that you can be happy as well as successful in your job, and that you do not have to forsake one in order to have the other.

Healthy Aging

When it comes to aging our society is changing, reflecting a longer life span and conditions never experienced before. The manner in which we relate and interact with our surroundings makes a huge difference in our individual perception of the aging experience. In this session we’ll discuss age state of mind and our relationship with our surroundings.

Healthy Boundaries

During this training session employees will be able to evaluate the effectiveness of their current boundaries, identify various boundary types, and identify methods to enhance or create healthy boundaries.

Holiday Survival Guide

This training examines holiday stress and helps employees identify some of the factors that contribute to it. It explores a variety of ways to create the kind of holiday celebration that meets individual needs. It will discuss ways to make better choices for the holidays while reducing stress levels, improving family relationships and having more fun.

Lightening Your Life with Laughter

Laughter offers a number of positive organic effects on the human body. Studies have shown that preschoolers laugh up to 400 times a day. Unfortunately, when people reach adulthood, the frequency of laughter decreases drastically to 17 times on average each day. This training will share about the ways in which laughter can enrich your life. (Similar to Workplace Humor)

Power of Positive Thinking

This training shows you how positive thinking can change the trajectory of most situations. It helps you understand the huge impact that your thought life has upon you and the things that you tell yourself. (Similar to From Negative Being to Positive You)

Relationships 101

Most relationships are full of potential, possibilities, and promise at the outset. But even if you meet Mister or Miss Right, you could sabotage the relationship if you are not careful by bringing up old habits or unresolved issues from the past or just unknowingly making some missteps. This session will provide some information on the do’s and don’ts of relationships. (Similar to Building Healthy Relationships)

Sleep 101

Most adults need seven to nine hours of sleep per night. Regardless of your body's clock, a lack of sleep will cause your physical and mental health to suffer. This training details some of the consequences of sleep deprivation and motivates workers to improve their sleep habits.

Stress Management

This training session deals with ways to manage your stress on a daily basis. It deals with work, family and the self, helping you to realize that when one is out of whack it will ultimately impact the other and, in turn, affect you. This training helps you understand the importance of self-care and the role that stress can play in your life. (Similar to Time Management, Work-life Balance and Self-Care)

Work-Life Balance

This training is a combination of stress and time management techniques. It will help individuals be aware of how they are spending their time and work to improve any areas that may be out of balance. (Similar to Time Management, Maximizing Your Day, Stress Management and Self-Care)

In the workplace

These courses are designed to address workplace issues that will improve work relations, customer service and the overall work experience and the culture of the company.

Business Etiquette

When it comes to the business world, however, the way you behave says a lot about your professionalism. Even the tiniest misstep can hurt your career more than you realize. After all, no one wants to work with someone who is rude or inconsiderate. This training will help you be more conscious of business etiquette and help set yourself apart professionally.

Collaborative Customer Service

This training focuses on the five essential characteristics of collaboration and how they can impact the customer service experience in a positive way. Note that not all of the characteristics are present in every work setting but it seems that the more characteristics that are in place in a team, the more likely it is to demonstrate effective collaboration and improved customer service.

Communication 101

This training session provides the foundational skills needed to effectively communicate in the work place. (Similar to Communication and Communication Skills for the Workplace.)

Communication Skills for the Workplace

In this training session you will learn about 10 specific communication skills that will help to improve how you communicate with others in the work environment. (Similar to Communication 101 and Communication.)

Conflict Management for Managers

This course provides guidance to managers on the meaning of conflict, resolution & conflict resolution. They will learn about the different types of conflict as well as acquire specific tactical approaches to deal with conflict situations. They will get an understanding about the different types of conflict and realize that not all conflict is bad if you know how to build upon the good that goes with it.

Dealing with Difficult People

This training will help people learn to respond rather than react to difficult people that they may deal with in the work setting. Whether it is a supervisor, a co-worker or a customer, they will gain some tools that will be immensely important in helping them do the right thing regardless of whom the difficult person may be.

Dynamics of Change Management

This training session focuses on how to manage and prepare for change in the workplace. It is geared towards those in leadership to help them learn how to navigate the change through several types of situations. (Similar to Change Management)

Emotional Intelligence

During this training session you will gain an understanding of emotional intelligence (EI) and why it is important to your personal and professional success. It will help you learn how to increase your level of EI and review each EI domain while discussing and exploring how they impact each individual.

Ethical Decision Making

Ethical decision-making refers to the process of evaluating and choosing among alternatives in a manner consistent with ethical principles. During this training you will learn about making ethical decisions, and realizing that it is necessary to perceive and eliminate unethical options and select the best ethical alternative.

Effectively Managing Problem Employees

This training looks at some of the most common types of difficult and disruptive employee behaviors, identifies the potential risks to the organization if the behavior is not corrected, and offers suggestions for constructively managing the performance of individuals exhibiting these behaviors in the workplace.

Fostering Inclusion in the Workplace

This training will discuss how employees and managers can create an inclusive workplace. Learning to identify activities, attitudes and assumptions that exclude co-workers. Also, exploring ways to include others that will enrich the work environment.

The Role of Empathy in Customer Service

During this training session, we focus on creating a positive impression with customers, using the T.R.E.A.T. method with customers, and learning how to use reflective and empathic listening with customers. The training helps workers know more about the barriers to using empathy along with the importance of responding rather than reacting to customers.

Health and Well-being in the Workplace

Discover how to enhance your health and well-being in the workplace. Explore reasons why happiness and positivity go a long way to improve your overall health.

How to Take the Edge Off Giving Feedback

During this session managers learn how to give workers constructive feedback. It will provide insight into when feedback is needed and how to avoid being judgmental during the process.

Leadership 101

Many factors will impact your success as a leader, but your employees will always be the overwhelming key to your career. How you treat them, and your expectations of them, will ultimately determine your level of success. Handled poorly, they will be your biggest source of headaches and problems. But handled properly, they will be your greatest asset and a key ally in your career success! Developing leadership skills also requires experience. Great leaders are years – sometimes a lifetime – in the making. This training will not teach you how to be a leader, but hopefully it will give you some good ideas that will set you off on the right path.

Managing Multiple Priorities at Work

This training provides great tips on how to prioritize work and meet deadlines. Prioritization entails identifying what should be done first out of an ocean of competing priorities. When everything seems like a top priority, when you are constantly rushing to finish your work and when you are stretched too thin, it could be difficult to choose what to do at a particular time and what to do later. You will learn how to plan and decide what should be handled first, as well as knowing the sequence for doing everything else. (Similar to Time Management, Maximizing Your Day & somewhat like Work-Life Balance)

Motivate, Recognize and Energize Employees

This training offers suggestions on ways to keep your workforce motivates and energized, and the importance of having a positive work environment, good communication, opportunities for advancement, a fair compensation package and collaboration. It will also discuss the role of recognition and rewards for employees.

Patience, Knowledge and Empathy: A few keys to good service

This training will focus on some of the basics of good customer service, ensuring a positive experience for the customer and using the T.R.E.A.T. method as part of the day to day customer engagement. Different listening and communication styles will be addressed as well as learning about basic email and phone rules/etiquette.

Performance Management

This training helps managers address performance issues in the workplace. It helps them be able to identify when there is a performance issue that needs to be addressed, how to confront it and how to document it. It will provide some tools to help maintain healthy and effective work relationships during and after addressing performance issues.

Surviving Mergers and Acquisitions

During this session workers will learn ways to navigate through organizational change. It discusses helpful ways to deal with change in general. It also examines the importance of self-care, self-reflection and the acceptance of a new company structure and culture.

Team Building

This training focuses on the process of establishing and developing a greater sense of collaboration and trust in order to build an effective team in the work setting. The training helps to define teamwork and identify the qualities and characteristics of an effective team. It also examines work styles and ways to modify your work style for better team effectiveness.

The Science of Goal Setting

There is a science to setting successful goals and it’s not what you would think. In this training we talk about how to set your goals effectively, and then proactively achieve them.

Thriving in a Changing Workplace

Companies that survive transformations have teams who embrace and master these changes successfully. Some people merely survive the winds of change, often struggling every step of the way. Others thrive on change, seizing every opportunity to learn, grow and improve their lives. This training is designed to help workers deal with and thrive during organizational change. (Similar to the Dynamics of Change Management and Downsizing Impact)

Working with Difficult People: Why Can’t Everyone Just Be Like Me?

When it comes to working with difficult people you need to have a proactive not reactive mindset. The focus should be on dealing with the issue early. However, it would be wise to have a safety plan in place, to be able to recognize and identify frequent problem situations, know what resources are available to help and know how to deescalate situations. This training provides some tips to help with that process.

Suicide Prevention Intervention

Question, Persuade, and Refer (QPR) Training

QPR stands for Question, Persuade, and Refer — the 3 simple steps anyone can learn to help save a life from suicide.

Just as people trained in CPR and the Heimlich Maneuver help save thousands of lives each year, people trained in QPR learn how to recognize the warning signs of a suicide crisis and how to question, persuade, and refer someone to help. Each year thousands of Americans, like you, are saying "Yes" to saving the life of a friend, colleague, sibling, or neighbor.

QPR can be learned in our Gatekeeper course in as little as one hour.

Trauma Informed Care

Adverse Childhood Experiences (ACEs) and Trauma Informed Care Training

Adverse Childhood Experiences (ACEs) impact learning and lifetime health outcomes. This training provides a background on ACEs and their impact on brain development. Participants will learn to recognize symptoms of toxic stress and explore strategies that support resilience.