Your Employees’ Wellbeing is our Mission

Focused care

Our staff of experienced, licensed counselors work one-on-one with your employees to help them resolve issues that may be impacting their performance on the job and their home lives. We’ll help them get to the bottom of the issue and devise solutions and plans of action to regain their mental and emotional wellbeing and workplace productivity.

Lifting the bottom line

Missed shifts, absenteeism, low morale and high turnover can be very costly to a company, both financially and in the field of competition. CONCERN EAP partners with you to offer employee wellbeing services, programs and resources to help ensure your employees are cared for, and reduce on-the-job accidents, sick days, lost productivity, poor service and workers compensation expenses. The US Department of Labor reports that for every dollar invested in an EAP program, employers save anywhere from $5 to $16.

A real impact

More and more employers are discovering the benefits of offering an EAP to their employees. In 2016, more than 77% of all employers offered an EAP, up from 46% in 2005. In many cases, companies found their employees responded very well to counseling. One company found that 92% of employees who engaged with their EAP saw improvement with their issue, and a 47% drop in absenteeism. In most cases, companies can see up to a 25% improvement in lost productivity, especially when the employee suffers from depression or a similar issue that can have a more significant impact on that individual’s work performance.

Resources for employers and employees

CONCERN EAP can help your business seamlessly integrate our services into your overall benefits plans, provide resource materials to help you create employee wellbeing events and seminars, and develop procedures for incidents involving employees.

Electronic and downloadable forms for employers

Electronic forms for Employers/Managers

• Formal Management Referral Paperwork
• Formal Management Referral Paperwork - City of Memphis
• New Client Intake Form
• Quarterly Report Request Form
• Training/ Critical Incident Stress Debriefing (CISD) Request Form*

*Please be sure to allow a minimum of two weeks between the current date and date of the requested training.

Downloadable forms for Employers/Managers

• Formal Management Referral Paperwork
• Formal Management Referral Paperwork - City of Memphis
• New Client Intake
• Quarterly Report Request Form
• Training/ Critical Incident Stress Debriefing (CISD) Request Form*

*Please be sure to allow a minimum of two weeks between the current date and date of the requested training.

Services provided by CONCERN EAP

• Unlimited counseling sessions for all employees (authorizations and treatment justifications required when seeing an affiliate provider)
• Unlimited counseling sessions for anyone that lives with an employee
• Unlimited Critical Incident Stress Debriefings
• Set number of on-site and/or virtual training programs provided each year based on the number of employees covered
• Educational seminars and classes for clients, employers and providers
• Virtual self-help and support groups available
• Unlimited on-site orientations
• On-site and virtual support provided for all benefit/health fairs
• 24/7 telephone access to a counselor
• Formal management referral process, for any employee with disciplinary issues
• Substance abuse professional services, as required by the U.S. Department of Transportation (a $300 value)
• Management consultations/conflict resolution services
• Assistance with referrals to legal, financial and home care professionals, as well as other concierge services depending on the plan selected
• Monthly wellness newsletters, along with daily social media articles through Facebook, LinkedIn, Instagram, and YouTube
• Quarterly utilization report
• All promotional materials such as brochures, pens, magnets, posters, and calendars
• 24/7 telephone access to the CONCERN EAP Director for any questions, problems or emergencies
• Convenient office locations
• Language line services available to any non-English speaking clients

Companies We Partner With

CONCERN EAP serves a wide range of customers in the Memphis metro, Mid-South region and throughout the U.S. in a variety of industries, including health care, manufacturing, distribution, government, education, legal, transportation, technology, law enforcement, retail sales, gaming and banking.